The support agent that refunds too much
A support agent starts issuing refunds beyond what it was authorized to, whether from a bug, a manipulated message, or a misread request. Real money moves before anyone reviews it.
Use case · Developers & SMB
Governing AI agents in a small business
Automate support, operations, and data work with agents, and still keep limits and an audit trail, without standing up a security department to do it.
The risk
What an ungoverned agent gets wrong here.
A small business does not have a security team, but it has exactly the systems an ungoverned agent can do damage in: customer support, refunds and billing, internal data, and the day-to-day operations you are automating to save time. An agent wired into those systems for convenience often ends up with far more reach than the one job it was built for. Without a governance layer, there is no limit on what an agent may spend or change, no record of what it did on a customer's account, and no fast way to stop it when it starts acting on bad information. Agentomy gives a small team the same controls a large one would insist on, without the overhead of building them.
Without governance01 02 03 04
Where it goes wrong.
The agent that emails the whole customer list
An agent built to answer a few messages begins sending emails to customers well past what it was meant to do, and the business cannot immediately show whether a person ever approved the send.
Broad access for convenience
An agent is handed wide access to internal data so it can get its job done. It can now read records it never needed, and one bad prompt away is an exposure the business cannot see coming.
No trail when a customer disputes it
A customer disputes a change to their account. The business cannot reconstruct what the agent did, when, or on whose authority, so a routine dispute turns into a guess.
With Agentomy01 02 03 04
How Agentomy governs it.
Discover every agent and what it touches
Inventory every agent running across the business and the systems, keys, and customer data each can reach, including the ones a teammate stood up without telling anyone. Unregistered means read-only until it is scoped.
Enforce per-action limits
Bound each agent to exactly the actions and systems its job requires, with hard limits on money-moving actions like refunds. A high-consequence action can require a human to confirm before it runs, so speed never comes at the cost of control.
Halt the moment something looks wrong
One command stops every agent immediately, so a support or operations agent acting on bad information can be frozen before it reaches more customers or moves more money.
An audit trail you can actually produce
A tamper-evident, hash-linked log records every action an agent took on a customer account or an internal system, so a dispute, a mistake, or a review has a plain-English answer instead of a gap.
See it in the record
Every action, logged and provable.
A tamper-evident, hash-linked trail of every governance decision for this workload: what an agent did, under whose authorization, and why. Plain-English reasons for every allow and deny, exportable to the framework your auditors care about.
Agentomy Command CenterFilter Governing AI agents in a small business
Fleet posture
- Governance posture77/100
- Agents governed5/ 6
- Quarantined1
Illustrative control mapping
- EU AI Act78%
- NIST RMF92%
- OWASP Agentic85%
Recent activity
- 12:42PermissionRouterVendor access blocked
- 12:41AuditLoggerEvidence record generated
- 12:40RuntimeMonitorBehavior drift flagged
- 12:39TrustScorerGovernance score updated
- 6 Registered
- 1 Quarantined
- Fleet Active
- Pipeline 10 Stages
| Agent | Type | Status | Module | Score |
|---|---|---|---|---|
| lead-research-agent | Research | Active | RuntimeMonitor | 92 |
| inbox-triage-agent | Support | Active | AuditLogger | 88 |
| supplier-review-agent | Procurement | Monitored | PermissionRouter | 74 |
| bookkeeping-agent | Finance | Quarantined | HaltProtocol | 41 |
| contract-draft-agent | Legal | Monitored | EthicsConstraint | 79 |
| weekly-report-agent | Reporting | Active | DecisionLog | 90 |
Live 12:42:08Governance decisions, newest first
| Agent | Action | Policy | Result | Time |
|---|---|---|---|---|
| PermissionRouter | data_access_request | vendor-access | Blocked | 12:42:08 |
| AuditLogger | output_validation | audit-trail | Allowed | 12:41:54 |
| TrustScorer | policy_check | runtime-score | Allowed | 12:41:37 |
| RuntimeMonitor | behavior_drift | drift-threshold | Flagged | 12:40:58 |
| HaltProtocol | halt_initiated | unsafe-action | Blocked | 12:40:21 |
| EthicsConstraint | prompt_review | restricted-output | Flagged | 12:39:46 |
| DecisionLog | evidence_recorded | decision-proof | Allowed | 12:39:12 |
- 100% Integrity
- 46,141 Blocks
- SHA-256 hash-linked
| Block | Timestamp | Agent | Action | Tier | Hash |
|---|---|---|---|---|---|
| 46,141 | Today 12:42:08 | lead-research-agent | data_access_request | Evaluator | 4b3aa8d15bff5d5b |
| 46,140 | Today 12:41:54 | inbox-triage-agent | output_validation | Analyst | aa407586404446e9 |
| 46,139 | Today 12:41:37 | supplier-review-agent | policy_check | Builder | 30a9865f817d8f79 |
| 46,138 | Today 12:40:58 | bookkeeping-agent | behavior_drift | Operator | e3a4e4900208ae26 |
| 46,137 | Today 12:40:21 | contract-draft-agent | halt_initiated | Strategist | cd40f15f136c2574 |
| 46,136 | Today 12:39:46 | weekly-report-agent | prompt_review | Evaluator | b4fbf5d522bba1bd |
Governance events today: 12,842Demo environment